When you work with important papers, especially in different cities, there is always a risk that something will go wrong. I know this firsthand. One of the most intense work evenings in my practice happened on Friday – yes, that day when everyone is already thinking about the weekend, and offices start to close early. I urgently needed to transfer a signed contract from Moscow to St. Petersburg. And not just transfer it someday – the document had to be in the hands of the partners the next morning. No scan, no electronic signature – only the original. I haven’t had such a rush job for a long time.
There weren’t many options. Postal services were out of the question right away: they simply couldn’t keep up. One delivery service honestly replied that they could on Monday. And then I came across express delivery of documents from Top Express. I had never used their services before, but there wasn’t much choice. I decided to take a chance. And, as it turned out, it was worth it.
When professionalism is felt from the first call
The first thing that surprised me was the communication. No scripts, no “wait on the line.” Just a normal, lively, businesslike conversation. I explained the situation, and the operator immediately began to offer a solution. They didn’t ask the same thing ten times, they didn’t offer “cheaper delivery on Monday.” The courier was sent literally an hour later. Yes, on Friday evening. That alone deserves respect.
The courier was extremely polite and, what’s important, attentive. He checked the recipient’s address, carefully packed the documents (I certainly couldn’t have done that), and clarified everything down to the smallest detail. The whole process took about fifteen minutes – and that’s it, the papers were already on their way. I didn’t even have time to get nervous.
SMS at 09:47 – and relief, as if I had passed a session
The next morning — Saturday, by the way — a notification arrives: the documents have been delivered. Not just delivered, but handed over personally. The time is 09:47. I even asked again: “Definitely today?” I checked the tracking — everything is clean, everything is official. To be honest, it was just wow. Because in my head I was still thinking: “Well, you never know, traffic jams, a day off, maybe they will reschedule…”. They did not reschedule.
The partners in St. Petersburg were happy. The deal was done, and now we work on a permanent basis. And at that moment I just breathed a sigh of relief. When everything hangs on one delicate moment – timely delivery of papers – and it happens without a hitch, you begin to truly appreciate such services.
No more experiments
Since then, I have been using Top Express for all my business mail. No matter how urgent or important it is – if it is paper mail, it is only through them. Because now I know for sure: they will not let you down. Not on Friday night, not on Saturday morning, not ever.
And if you are still wondering how to quickly and reliably send documents between cities – just try it. I am sure that after this you will also stop experimenting and will, like me, keep the Top Express number in your favorites.
